$15 Flat Rate Shipping Throughout Australia | International Shipping Available

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FAQ

  • What is the order lead time?

    Depending on the product and whether it is in stock or not at the time of ordering, will depend on how fast the product ships out. If the product is in stock, it will typically ship within 2-3 business days. If it is a small good such as a wallet that is not in stock, it will typically ship within 3-5 business days. As our items are completely hand-crafted, if they are not in stock, please allow 1-2 weeks for your order to go out. From Christmas to New Years, these times do not apply. 

    PLEASE NOTE: If you are in need of one of our products faster than our standard turn-around time, please let us know. In most cases we can usually accommodate those requests. Thanks so much for your patience as you wait for your quality hand-crafted product. 


  • Where are your products made?

    Our products are proudly made in Australia. Everything from the design to the production are done in our Adelaide-based studio.

  • How long does a bag typically take to make?

    Typically, a bag takes one full work day i.e 8 hours to complete. If it is a new design, the process is 2-3 days, as we like to create mock-ups to ensure our final product is something we're happy with. Wallets and small goods are usually completed within a few hours.

  • What is your return policy?

    Domestic

    We accept returns within 14 days of the delivery confirmation date, when the merchandise is in its' original and unused condition.

    If there is any sign of use or wear, your return request will be rejected. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Returns are free for all orders and can be refunded to the original form of payment or exchanged with a merchandise credit. Shipping fees, however, are not refundable.

    Only regular priced items may be refunded, unfortunately monogrammed, custom and sale items are final sale and cannot be returned.

    Please note: If you receive an item that is damaged, incorrect or defective, you must notify us via email within three days of receiving the product.

    To find out more about our returns/exchange process, follow this link here.

    International

    Richard Paige does not support international return at this time. All international sales are final. Please contact info@richard-paige.com if you need further assistance.

  • International Taxes & Duties

    When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination and are the responsibility of the recipient.

    When placing an international order, the buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products, and abiding by said laws, regulations and restrictions.

  • Where do you ship?

    Currently, we ship within Australia and to the continental U.S.

  • How long does shipping take?

    DOMESTIC SHIPPING

    Orders typically ship within 2-3 business days from our studio, pending stock availability and credit verification. We will contact you via email if there are any issues regarding your order.

    Orders placed on Fridays or over the weekend will begin processing on the following Monday. We do not ship on the weekend or holidays. 

    Once your order ships, please allow 5-7 business days for delivery as shipping times vary. 

    Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location, we cannot be responsible for lost or stolen packages.

    INTERNATIONAL

    Once the order is dispatched, delivery should take between 5-14 business days. You will receive shipping confirmation and tracking details once your order has shipped.

    Richard Paige can not be responsible for any delays or issues with your order once it leaves our studio. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

    Please note: due to the COVID-19 pandemic there may be extended delays with international shipping. We recommend referring to the carriers website for the most up to date information in relation to your country.

  • When will my order be processed?

    We process orders placed before 2PM ACDT (on non-holiday weekdays) 2- 3 business days after the order is placed. Please note that we do not process, ship or deliver orders on Saturdays, Sundays or on the following holidays:

    New Year’s Eve

    New Year’s Day

    Christmas Eve

    Christmas

    Orders placed on these days will be processed the following business day.

  • What do I do if an item I'm interested in is sold out?

    For products that are sold out, please find the Waitlist button on the product pages of our website and add your email address to the Waitlist. Once the product is back in stock, we will contact you via email.

  • What products can be personalised/monogrammed?

    Many of our products can be personalized, and this is a service we offer for free! On the product page, when you click ADD TO BAG, if the product can be personalized, you will be given the option to add personalization. Up to 3 letters can be selected, at this time.


  • How long does leather personalisation take?

    For leather goods, please allow an additional 2-3 business days for the product to be monogrammed before the order is shipped. Please note that if an order also contains non-monogrammed items, the entire order will be shipped out once the monogrammed item is ready.

  • How should I care for my Richard Paige leather?

    For spot cleaning, we recommend using a leather cleaner, which can be purchased at a chemist, supermarket or cobbler. Please test any products you are applying to the product in an inconspicuous spot first to make sure you are fine with the final result before applying to the whole bag. If you are after a deeper clean, a cobbler or leather professional will be able to complete the job in the event that is needed. We have more details available in our care guides here.


  • How do I purchase a gift card?

    You can purchase a gift card here. You’ll need to select the amount you would like to put on the gift card and follow the prompts to complete your purchase. Your gift card will be emailed to the selected recipient within 24 hours of purchase. Gift cards cannot be combined with any promo code, cannot be purchased with a merchandise credit and cannot be refunded.

  • How does Afterpay work?

    AfterPay allows you to complete your purchase now and make four equal fortnightly payments.

    AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card.

    When completing a purchase, select Afterpay at checkout and log into or create your account. Once your purchase is complete, a payment schedule of four payments, payable every two weeks, will be provided to you.

    For more information on AfterPay please visit: https://www.afterpay.com/en-AU/terms-of-service